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Return Instructions

release date:2019-12-16 00:20 views:273839

1. Service Commitment For products sold in the mall, we provide you with a 7-day return guarantee (some products may be in the mall or mobile stores, except for those that have been physically picked up. For details, please see the details of each product). Considering the nature of luxury goods on this site, most items only have one item, so exchanges are not currently supported. 2. General rules for returns 1. Return instructions: 1) Make a return request within 7 days from the day after the product is signed for. 2) The product has not been used and is in its original condition. 3) All accessories and information attached to the product (such as product identification, packaging, hangtags, three-pack cards, instructions, invoices, gifts, accessories, identification certificates, etc.) are complete. 4) Watches, gold, jewelry, fixed-price products, and products marked "This product does not support returns or exchanges if there is no quality problem" will not be returned if there is no quality problem. 5) For set products or combined sales products, we cannot handle the return of some products for you. 6) Auction products will not be returned once sold without quality problems. 7) For the return policy of global shopping products, please refer to the shopping instructions of each overseas site. 2. Products will be deemed unable to be returned or exchanged if: 1) The product loss prevention tag is deformed, damaged, broken, etc. and is different from the original appearance when it leaves the warehouse. 2) Product identification, packaging, hangtags, three-pack cards, instructions, invoices, gifts, accessories, etc. are missing. 3) Any quality problems of the product caused by improper use and improper storage. 4) The product has been used, washed, stained, damaged, etc. 5) Product quality problems caused by unauthorized maintenance, misuse, collision, neglect, abuse, liquid intrusion, accidents, modifications, incorrect installation, or tearing or altering labels, machine serial numbers, and anti-counterfeiting marks. 6) Wear and tear caused by use. 7) Out-of-warranty products (products that exceed the three-warranty period). 3. Warm reminder: 1) If the order status is displayed as "shipped" or "signed for receipt", you can apply for a return by yourself. 2) If no after-sales application is made within 7 days, the order will automatically become completed and we will no longer accept your return application at this time. 3) If Universal does not receive the return package within two weeks from the date of acceptance of the return application, the after-sales application will be automatically canceled and the order status will automatically be changed to completed. 4) If you apply for a return without the consent of customer service and send the goods directly back to the website, the website will not be responsible for storage, re-delivery, or refund. The website has the right to dispose of the stranded goods when necessary. 5) Pictures and information are for reference only and do not constitute quality issues. Due to problems such as shooting lighting and color differences on different monitors, there may be color differences between the product pictures and the actual product. The actual product shall prevail. 6) The shipping cost for the return will be borne by the customer if it is due to customer reasons. If the product itself has quality and workmanship problems, you can call customer service to apply for reimbursement of shipping costs after passing the quality inspection. 7) In order to protect the interests of consumers, we will put mall labels on some high-value goods. After receiving the goods, carefully inspect them and dismantle them if there are no problems. Otherwise, we will not be able to handle returns for you. 8) It is not a special product. Special products: such as cosmetics, intimate clothing, jewelry, watches, gold jewelry, gifts, etc., if there is no quality problem, no returns will be issued. 9) Gifts cannot be returned individually 3. Return details watch 1. Return instructions: 1) If a watch product has quality problems within 7 days from the date of receipt, such as a movement failure that affects its use, we can provide you with return or repair services upon verification. 2) Watches are all high-end special products. After successful purchase, returns are not allowed unless there is a quality problem. 3) The warranty card cannot be altered. Once altered, it will affect the normal warranty and identification of the product. If you write or change it without authorization, the product will not be returned. 4) Within 24 hours after you sign for it, there are appearance problems with watch products (which are not quality problems stipulated in the national three guarantees policy), such as: watch cases, dials, hands, crowns, mirrors and other appearance fixings and watch parts. We can provide return service only if it has wear, stains, etc. If the above situation occurs beyond 24 hours after receipt, we can provide corresponding after-sales procedures. 2. Conditions that cannot be returned: 1) It is not a quality problem of the product itself. 2) Any quality problems of the product caused by improper use and improper storage. 3) Any damage to any part of the watch caused by abnormal use/abuse, carelessness, negligence, accident (impact, knock, squeeze, surface damage, etc.), incorrect use, or failure to comply with the instructions provided by the brand. . 4) The commodity loss prevention tag is deformed, damaged, broken, etc. and is different from the original appearance when it leaves the warehouse. 5) Product identification, packaging, hangtags, three-pack cards, instructions, invoices, gifts, accessories, etc. are missing. 6) The product has been used, worn, stained, damaged, worn, etc. 7) Appearance problems occur with watch products (which are not quality issues stipulated in the national three-guarantee policy), such as cases, faces, hands, crowns, glass, appearance fixings and straps, etc. 8) The service life of the battery is not a problem with the quality of the watch itself. 9) The watch strap has been adjusted and will not be returned. bag 1. For instructions on returning bags, please refer to the General Rules for Returns 2. Warm reminder Due to problems such as shooting lighting and color differences on different monitors, there may be color differences between the product pictures and the actual product. The actual product shall prevail. Jewelry, gold jewelry 1. Return instructions: 1) Gold and jewelry products are special products and cannot be returned once sold, except in the following circumstances: The content of gold, platinum, palladium products and K gold in precious metals, jewelry and inlaid products is less than what is marked on the invoice or jewelry label (allowable error range +0.01g~-0.01g). Precious metals, jewelry and inlaid products do not match the grade indicated on the invoice or jewelry label. Precious metals, jewelry and inlaid products are unqualified or are found to be unqualified products by the testing department authorized by the Municipal Gold Association. 2) Some high-end jewelry comes with an appraisal certificate issued by a national gem and jade appraisal center. If you have any doubts about this, please go to the appraisal institution that issued the certificate for re-inspection. The inspection proves that the product is inconsistent. 3) Limited edition or other scarce items may not be exchanged, but may be returned for you. 4) The pictures of the products on the website may have a certain color difference from the actual products due to problems such as shooting lighting and color differences on different monitors. This is not a quality problem. Please understand. 5) When returning the product, please use a plastic bag to wrap the original brand packaging. Do not stick the express delivery note or glue directly on the original brand packaging of the product (especially the surface of the original brand box of the product), otherwise it will cause damage. , it will affect the secondary sales of the product and will not be returned or exchanged, please understand. 2. Notes: 1) Accessories that are accidentally discolored, stained, stained, broken, deformed, cracked, loose, dropped, or scratched while wearing them will not be returned. 2) Gold, diamonds, 18K gold, platinum, rose gold and other precious metal products will not be returned once sold unless there are quality issues. 3) During the return or exchange process, if you return the goods without being approved by the Global Platform, all risks related to damage, loss, and theft of the goods shall be borne by you. The mall does not provide storage, resending, or refunds for the goods. For services such as this, the mall’s signature for items such as mail or packages does not constitute any obligation for the mall to return the goods to you, and it has the right to dispose of the goods returned without authorization if necessary. apparel 1. Return instructions: 1) For safety and hygiene reasons, personal products such as underwear, socks, and swimsuits are not returnable once sold, unless there are quality problems with the products after being inspected by the authoritative department. 2) If the goods are damaged due to personal reasons (such as modifying the size by yourself, washing, oiling of leather goods, embroidery, long-term wear, etc.), returns will not be allowed. 3) If the tags, packaging and product accessories (such as buttons, etc.) of the product are damaged or lost, returns or exchanges will not be processed. 4) Items that are worn, damaged or have obvious signs of wear due to improper use or storage (such as wrinkles on the uppers, wear marks on the soles, oxidation and fading of metal products after use, and falling product decorations) will not be returned. . 2. Notes: 1) Due to issues such as shooting lighting and color differences on different monitors, there may be color differences between the product pictures and the actual product. This situation is not a quality problem. 2) Relevant certificates from the hospital are required for returns due to allergies. 3) Please ensure that all accessory information of the product is intact and complete (such as product identification, packaging, hangtags, three-pack cards, instructions, invoices, gifts, accessories, identification certificates, etc.). If the returned goods are missing accessories or the packaging is damaged/lost, we will not be able to handle it for you even during the return or exchange period. Beauty and personal care 1. Return instructions: 1) If allergies or other discomforts occur during use, you can apply for a return, but you must provide relevant certificates issued by the hospital and return them to our company (or merchant) together with the goods and other items for return or exchange. 2) Except for requests for returns due to allergies and other discomfort issues, we can assist in returns for other reasons, such as if the product has not been unpacked and does not affect secondary sales. 3) If you have any doubts about the quality of the product when using it, please provide a written appraisal and we will handle it in accordance with national laws and regulations. 2. Notes: 1) To avoid allergy, please conduct a local skin test before using cosmetics. If you are allergic, please stop using the product immediately and seek medical treatment. 2) If the goods are damaged due to personal reasons (such as modifying the size by yourself, washing, oiling of leather goods, embroidery, long-term wear, etc.), returns will not be allowed. 3) Products whose packaging contains an anti-counterfeiting code will not be returned once the security code is scratched off. 4) Due to issues such as shooting lighting and color differences on different monitors, there may be color differences between the product pictures and the actual product. This situation is not a quality problem. 5) No trial service is provided for beauty and personal care products. Once the packaging is opened, returns will not be made for non-quality reasons. home life Home living products include: smoking sets, pen sets, tea sets, wine sets, kitchenware, tableware, business supplies, kitchen supplies, home accessories, home daily necessities and other supplies. 1. Return instructions: 1) Once food is sold, it will not be returned or exchanged without quality problems; 2) Products damaged due to personal reasons (such as modifying the size by yourself, washing, oiling leather goods, embroidery, wearing for a long time, etc.) will not be returned. 3) If the packaging is damaged, product tags, invoices, product accessories, instructions, warranty certificates, labels, etc. are lost, no returns will be granted. 4) Large, fragile and other difficult-to-transport items will not be returned without quality issues. 5) Adult products, health care equipment, and emergency hygiene products are not eligible for 7-day no-reason returns. If there are no quality problems, no returns will be made. 2. Notes: 1) Due to issues such as shooting lighting and color differences on different monitors, there may be color differences between the product pictures and the actual product. This situation is not a quality problem. 2) If the product has been used and affects secondary sales, it will not be returned. Mother and baby, toys 1. Return instructions: 1) Maternal and infant commodities are special commodities and cannot be returned once received, except for commodities with quality problems announced by the National Food Quality Supervision and Inspection Agency; 2) Toy products will not be returned if there are no quality issues. 3) Products damaged due to personal reasons will not be returned. 4) Milk powder will not be returned if it is not a quality issue. 2. Notes: 1) Maternal and infant food, baby products, intimate clothing, etc. are not eligible for 7-day no-reason returns. 2) In order to ensure food safety, please carefully check the product and shelf life when you receive the food product. Food products after you sign for receipt will not be accepted for return, except for products with quality problems announced by the National Food Quality Supervision and Inspection Agency. 3) Products whose packaging contains an anti-counterfeiting code will not be returned once the security code is scratched off. 4) For milk powder products, please unpack and inspect the goods in front of the courier. If any damage is found, contact customer service in front of the courier for corresponding after-sales service. If the goods are not signed for inspection and similar situations occur, returns will not be granted. digital product Digital products include 3C digital products, high-end mobile phones and other electronic products sold on mall websites. 1. Return instructions: 1) If the product packaging is unpacked and affects secondary sales, returns without reason are not supported. 2) Returns will not be supported if product labels, serial numbers, anti-counterfeiting marks, invoices, warranty certificates, and product models or serial numbers on the warranty certificate are inconsistent with the actual product without authorization. 3) Product quality problems caused by unauthorized neglect, misuse, abuse, disassembly, collision, liquid intrusion, accident, modification, incorrect installation or storage will not be returned. 4) Product quality problems caused by disassembly, assembly or repair at repair points other than those designated or authorized by the manufacturer will not be returned. 5) For mobile phones and digital products containing authorization or activation information, including but not limited to serial number SN, activation code, CDKEY, etc., once the authorization or activation process is generated, 7-day no-reason returns will not be supported. 6) Products with anti-counterfeiting codes in their packaging will not be returned once the anti-counterfeiting codes are scratched off. 2. Notes: 1) It is recommended to keep the outer packaging for 7 days from the date of receipt to avoid affecting your return. 2) For mobile phone and digital products that can be eliminated through software upgrades, they can be upgraded by sending them to the designated or authorized after-sales service center of the local manufacturer. There is no need to return or exchange the goods. 3) For storage products, we do not provide data export services. Please be sure to export the data inside before returning for repair. Otherwise, we will not be responsible for data loss or damage, etc. 4) If there is a quality problem with the product, please contact the manufacturer's service center for inspection and issue a test report (maintenance inspection document), and keep it together with the product, accessories, instructions, invoices, warranty cards, shopping vouchers, and packaging. Wait for our company to arrange the return. 5) Due to issues such as shooting lighting and color differences on different monitors, there may be color differences between the product pictures and the actual product. This situation is not a quality problem. 6) Before sending the goods, please be sure to package them properly to avoid damage during transportation and affect your return process. Domestic services Life service products include: life services, sports/outdoor, lighters, e-cigarettes and other consumables.
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